1. How do I get technology support? Each school has a Site Facilitator. This person is trained by the TSC to support "basic" technology issues you may have. Please work with your Site Facilitator on how he/she would like to be contacted. Back to Top > 2. My Site Facilitator is busy and I cannot teach my class due to computer failure. What should I do? Please call the Help Desk at 541-355-1200. The Help Desk will be able to "triage" your technology issue and assist in support. Back to Top > 3. I have an issue, order or request that does not need immediate attention. What should I do? Please use the Help Desk system. Go to the Staff page of the website. Click on Enter your username and password. Follow the prompts to enter a "ticket." Back to Top > 4. What happens to my help desk ticket? Your "User Support Tech" is a tech who manages up to 5 schools and Bend-La Pine Schools locations. This person receives the tickets and manages the tickets based on when the tickets were entered and their severity. Depending on the issue of the ticket, someone other than your User Support Tech may receive your ticket. You will receive updates through email as your ticket progresses to a solution. Back to Top > 5. What technology training is available? Available training workshops can be found under EduCal Class Registration found on the Staff website. Back to Top > 6. How do I request training not scheduled in EduCal? Please contact TSC via help desk ticket or phone (541-355-1200). Back to Top > | 